Refund policy

Returns:

We accept returns of most products in original condition (unopened, unused) within 30 days from the date of purchase. Opened or used products, or any items marked as non-refundable/final sale are not within our return guidelines. Items are considered final sale after 30 days. We are unable to accept returns from US locations.

Upon receiving your return, our returns team will inspect the item(s) to ensure they are in original and resalable condition before approving and issuing a refund. Restocking fees may be deducted from your refund, or a partial refund issued, if items are determined to not be in their original and resalable condition.

Refunds will not be issued proactively while a return is in transit back to our warehouse location, under any circumstances. If approved, refunds will be processed by our returns team, back to the mode of payment used at time of purchase.

Not Eligible for Return:

  • Items which have been removed from their original packaging, assembled or modified.
  • Bulk or high quantity purchases.
  • Any items marked as non-returnable on the product page.
  • Final sale products, listed below.

Final Sale Products:

Due to safety considerations, health or hygienic reasons, some products are final sale.

Clearance Items are final sale.

  • Baby & Infant
    • Baby Food
    • Baby Gates
    • Bedding Accessories
    • Breast Pumps
    • Car Seats (We take the safety of children extremely seriously. As such, we do not accept any returns on Car seats or booster seats. This is to ensure that we can guarantee all car seats and boosters sold are in brand new condition, prior to leaving our warehouse.)
    • Infant Formula
    • Nutritional Drinks
    • All Diapers (Disposable & Cloth)
    • All Strollers
    • Toilet Risers
    • Furniture (includes all cribs, highchairs, rockers, gliders, bassinets, loungers, mattresses, Snuggle Me brand)
  • Personal Care
    • Ostomy Products
    • PPE Face Masks (re-usable & disposable)
    • Compression Stockings
    • Condoms & Contraceptive products
    • Over-The-Counter Medications
    • Personal Massagers & Vibrators
    • Support & Braces
  • Food & Snacks
    • All Food & Snacks (incl. pantry items, beverages, candy)
    • Baby Food
  • Health & Hygiene
    • All Bladder Protection & Incontinence Products
    • All Menstrual & Period Care products
    • Temperature-controlled products (includes Probiotics)
  • Not Eligible for Return
    • Any items marked as non-returnable on the product page
    • Bulk or high quantity purchases
    • Items which have been removed from their original packaging, assembled or modified